Help & FAQ

Find the product you want, click “Add to cart” and go to checkout. You pay in the Kustom checkout with Klarna (invoice or instalments), Visa, Mastercard, Apple Pay or Google Pay. No account is needed.

Klarna (invoice or instalments), Visa, Mastercard, Apple Pay and Google Pay in the Kustom checkout. All transactions are encrypted. Business customers can also pay by invoice — contact kundeservice@dano.no.

Yes, you can check out as a guest. An account gives you easier order tracking, saved addresses and your order history.

Yes, you receive a confirmation by email within a few minutes. Check your spam folder if you cannot see it, and contact kundeservice@dano.no if it does not arrive.

Orders can be changed or cancelled within 2 hours of purchase, as long as they have not gone to packing. Contact kundeservice@dano.no quickly with your order number.

Yes. When you sign up, you get a personal code for 10 % off your first order. The code is valid for 14 days and can be used once.

Yes. The site uses an encrypted connection (HTTPS), and all payments are handled by Kustom and Klarna, which are PCI DSS certified. We never store card details.

Shipping is calculated from the weight and size of the parcel and shown at checkout. Private customers get free shipping on orders over NOK 1,500. Business customers pay shipping.

Yes, for private customers: orders over NOK 1,500 ship free to addresses in Norway. Free shipping appears automatically at checkout once the total passes the limit. It does not apply to business customers.

In-stock items ship the same weekday when you order before 14:00, otherwise the next weekday, and arrive with Bring in 1–4 working days. Pre-orders ship when the item arrives; the expected time is on the product page. In-stock items arrive before Christmas when ordered by 15 December. Pre-orders usually do not — the product page says so when it applies.

Yes, you get an email with a tracking link as soon as the parcel ships. When signed in, you can also see the order status under My account.

For now we only ship to addresses in Norway. If you need delivery to another country, contact kundeservice@dano.no and we will look into it.

If it has not arrived within 7 weekdays of the expected date, contact kundeservice@dano.no with your order number. We follow up with the carrier and find a solution.

You have a 14-day right of withdrawal from the day you receive the item, under Norwegian law. No reason is needed. You pay the return shipping.

Register the return at dano.no/returns, or send your order number and reason to kundeservice@dano.no. We send you the return address. Pack the item well, preferably in its original packaging, and send it with tracking. You pay the return shipping unless the item is wrong or faulty.

We refund as soon as the return has arrived and been checked, and no later than 14 days after you told us you are withdrawing. The money normally reaches your account 3–5 working days after the refund is sent, depending on your bank and payment method.

Yes. Contact kundeservice@dano.no with your order number and the product you would like instead. Price differences are refunded or charged.

Take photos of the damage and the packaging and contact kundeservice@dano.no as soon as possible. We send a replacement free of charge and handle the claim with the carrier.

Pewter is an alloy of 92–97 % tin with a little antimony and copper. It is a soft, silver-like, lead-free metal that has been used by craftspeople for more than a thousand years.

Yes. Royal Selangor products are cast, polished and quality-checked by hand in Kuala Lumpur, Malaysia, combining traditional craft with modern precision.

Engraving is coming soon, but it cannot be ordered in the shop yet. If you would like engraving, contact kundeservice@dano.no and we will let you know when it is available.

Items marked “Pre-order” have been ordered from the maker but have not reached our warehouse yet. The expected delivery time is on the product page. The amount is reserved when you order and charged when the item ships. Orders containing pre-order items ship together.

Wipe with a soft, damp cloth. Avoid abrasives and the dishwasher. Our care guide under Guides has full instructions.

Yes, Dano is the official Norwegian distributor of Royal Selangor. We import directly from the maker in Malaysia, and all products are genuine.

Yes, from one unit to several hundred. Larger orders get a discount by order size. See the Corporate gifts page or contact kundeservice@dano.no.

Engraving is coming soon. If you would like a company name, logo or a personal dedication, contact kundeservice@dano.no and we will get back to you when we can offer it.

Business orders with items in stock are normally delivered within 1–5 working days after payment is registered. Pre-order items ship when they arrive from the manufacturer. For Christmas, we recommend ordering in good time and choosing items in stock.

Yes, approved business customers can pay by invoice with 15 days’ payment terms, under our B2B terms. Contact us to set up a business account with your organisation number.

No, you can order from one unit. The discount depends on the order size. Contact us for a quote.

Order history, saved delivery addresses, faster checkout and a wishlist. My account is at konto.dano.no.

We process personal data under the GDPR and Norwegian law and never sell data to others. You have the right to access, correct and delete your data. See the privacy policy for details.

Click “Unsubscribe” at the bottom of any email from us. It takes effect immediately.

Yes. Send a request to kundeservice@dano.no from the email address linked to the account. We handle it within 5 weekdays, under GDPR Article 17.